Medical Virtual Assistant - Hospice Intake, Insurance Verification & Billing
New
W
Winning AssistantsHealthcare
Philippines, 8:00 AM–5:00 PM MSTFull-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
- Required Skills
- HIPAA
Requirements
- Previous experience as a Medical Virtual Assistant, Healthcare Virtual Assistant, or healthcare administrative professional.
- Hands-on experience managing patient intake and referral coordination.
- Experience with insurance eligibility and benefits verification, specifically Medicare information and coverage.
- Strong spoken and written English communication skills.
- Comfortable communicating with patients by phone.
- Strong attention to detail and accuracy in entering patient and insurance information.
- Ability to provide an NBI Clearance and/or Local Police Clearance.
- Reliable high-speed internet (minimum 25 Mbps), noise-canceling headset, and working webcam.
- Highly preferred: Experience in hospice care settings.
- Highly preferred: Proficiency with MatrixCare and Athena EHR/athenahealth.
- Highly preferred: Experience with prior authorizations and medical billing/claims processing.
Responsibilities
- Manage inbound and outbound patient intake workflows and referral coordination.
- Verify patient insurance eligibility, benefits, and coverage, including Medicare status.
- Assist with prior authorization requests, submission, tracking, and resolution.
- Support medical billing workflows, including investigating and resolving denied claims or claim holds.
- Monitor and process healthcare documentation, faxes, and orders.
- Provide patient phone support and respond to general inquiries.
- Coordinate with clinical and administrative staff to ensure timely completion of tasks.
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