Medical Virtual Assistant
New
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Global Medical Virtual AssistantsHealthcare
Quezon City, National Capital Region, Philippines, Night shiftsContractMiddle
SalaryStarting rate is $800 (USD) monthly
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Job Details
- Languages
- English
- Experience
- 1-2 years
- Required Skills
- Microsoft OfficeData entryGoogle WorkspaceHIPAA
Requirements
- Excellent verbal and written English communication skills.
- 1-2 years of experience in a medical-related background.
- Familiarity with medical terminology.
- Healthcare-related degree (highly preferred).
- Intermediate skills with Google Workspace and/or Microsoft Office.
- HIPAA Certification (a plus).
- Strong attention to detail, highly organized, and impartial.
- Proficiency with computer systems.
- Willingness to work night shifts.
- Must meet strict minimum system requirements for computer hardware, UPS backup, and high-speed primary/backup internet connections.
Responsibilities
- Manage inbound and outbound calls with patients, providers, and insurance companies for inquiries, appointments, and data verification.
- Maintain professional phone etiquette.
- Navigate Electronic Medical Records (EMR) systems such as Cerner, Epic, AthenaNet, and NextGen to obtain medical history.
- Verify healthcare insurance coverage and eligibility.
- Provide administrative support including data entry, appointment scheduling, email management, and record management.
- Facilitate health promotion, explain care plans, handle admissions, and perform front-desk triage.
- Serve as a primary liaison between patients and healthcare professionals.
- Adhere strictly to HIPAA policies.
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