Client Success Manager
New
S
StarRezStudent Housing Software
US - RemoteFull-TimeMiddle
Salary$48,000 — $55,000 USD
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Job Details
- Experience
- 1+ year
- Required Skills
- SalesforceCustomer SuccessSaaSHubSpotClient relationship managementCRM
Requirements
- 1+ year of experience in customer service or client-facing roles.
- Strong verbal and written communication skills.
- Excellent relationship-building and interpersonal abilities.
- Detail-oriented with strong analytical and problem-solving skills.
- Comfortable working independently in a remote environment.
- Experience using CRM tools (e.g., Salesforce, HubSpot).
- Background in real estate, student housing, or higher education (preferred).
- Understanding of the off-campus housing market or university partnerships (preferred).
- Experience supporting SaaS or technology platforms (preferred).
Responsibilities
- Identify key stakeholders and decision-makers at prospective institutions and property groups.
- Lead onboarding and implementation support for new clients.
- Conduct regular 30, 60, and 90-day check-ins with new clients to ensure smooth adoption.
- Engage existing clients to support renewals and drive long-term partnerships.
- Maintain detailed and up-to-date records of all activities in our CRM system.
- Participate in regular internal meetings, including team updates and 1:1 check-ins.
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