Client Success Manager
New
R
RithumB2B SaaS E-commerce
United States - RemoteFull-TimeMiddle
Salary$60,000-$93,000 per year
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceAccount ManagementCRM
Requirements
- 2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS.
- Experience supporting enterprise clients with multiple stakeholders and complex business requirements.
- Experience with renewals, client health, value realization, and client risk management.
- Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels.
- Experience using CRM or Client Success platforms to manage client workflows and data.
- Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity, insights, or client engagement.
Responsibilities
- Serve as the primary relationship owner for assigned enterprise accounts.
- Align Rithum’s capabilities to client goals and define measurable success outcomes.
- Lead business reviews and success checkpoints to demonstrate value and align on priorities.
- Monitor client health and proactively address risks and client needs.
- Own renewal planning and execution, including forecasting and risk mitigation.
- Identify expansion opportunities aligned to client goals, usage, and business strategy.
- Partner with Sales on account planning and expansion execution.
- Support commercial discussions across pricing, packaging, and contract changes.
- Coordinate across Sales, Product, Support, Legal, Finance, and other teams.
- Use AI, client data, and Client Success tools to improve insights, preparation, and productivity.
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