SaaS Client Success Manager
New
I
ITI DigitalSaaS Destination Marketing
Fully remote — US Eastern Time Zone (8 AM – 5 PM ET). Reliable computer and internet connection required. Candidates located in the US Eastern or Central Time Zone are preferred., 8 AM – 5 PM ETContractMiddle
Salary not disclosed
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Job Details
- Required Skills
- JiraSaaSHubSpotAsanaAccount ManagementCRM
Requirements
- Experience working within or selling to DMOs, government agencies, or economic development organizations.
- Understanding of the public-sector operational environment, including board cycles and grant-funded budgets.
- Strong proficiency in CRM and project management tools.
- Demonstrated ability to translate complex sector needs into actionable account management strategies.
- Ability to work full-time during core business hours of 8:00 AM – 5:00 PM EST.
- Exceptional attention to detail in data management, contract administration, and milestone tracking.
- Collaborative mindset with experience mentoring or guiding team members.
- Independent judgment skills with the ability to navigate shifting priorities.
Responsibilities
- Manage a portfolio of clients including DMOs, government agencies, and Chambers of Commerce.
- Lead structured onboarding processes, conducting welcome calls and milestone-driven implementation.
- Monitor product adoption and account health using CRM data and usage metrics.
- Drive the full renewal process, including contract preparation and negotiation.
- Provide day-to-day direction and guidance to a team of Client Success Specialists.
- Act as an internal advocate for client needs in product and strategy discussions.
- Maintain CRM records and documentation for all assigned accounts.
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