Manager, Client Success - Strategic
New
R
RithumB2B SaaS
United States - RemoteFull-TimeManager
Salary$100,000-$168,000 per year
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Job Details
- Experience
- 5+ years of experience in Client Success, account management, renewals, or related client-facing roles in a B2B SaaS environment; 1+ years of experience leading and coaching client-facing teams.
- Required Skills
- Artificial IntelligencePeople ManagementSalesforceAccount Management
Requirements
- 5+ years of experience in Client Success, account management, renewals, or related client-facing roles in a B2B SaaS environment.
- 1+ years of experience leading and coaching client-facing teams.
- Experience supporting clients with at least $250K in annual recurring revenue (ARR).
- Experience with complex stakeholder groups and sophisticated business requirements.
- Experience with renewals, client escalations, and expansion opportunities in partnership with Sales.
- Strong communication, coaching, organizational, and cross-functional partnership skills.
- Ability to use client and portfolio data to identify risks, opportunities, and actions.
- Experience leveraging AI and technology to improve productivity, insights, or client outcomes.
- Up to 10% travel required.
Responsibilities
- Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts.
- Support CSMs in navigating complex client organizations and building strong executive and stakeholder relationships.
- Manage client escalations and coordinate resources to resolve issues and protect client outcomes.
- Monitor portfolio health and take action on client risks and opportunities.
- Oversee renewal planning and execution across the team’s portfolio.
- Partner with Sales to identify and support expansion opportunities aligned to client priorities.
- Partner with Sales, Product, Services, Legal, and Finance to support client priorities and growth.
- Lead, coach, and develop CSMs, fostering a high-performing team.
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