Strategic Account Manager
New
J
JobgetherLearning Technology
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- SalesforceZendesk
Requirements
- 7+ years of experience in technology sales, strategic account management, enterprise sales, client management, or a closely related field.
- Demonstrated experience managing large, complex organizations and developing strategic account plans that have resulted in meaningful expansion, upsell, or cross-sell opportunities.
- Strong consultative and solution-selling skills, with the ability to identify customer needs and connect them to appropriate business solutions.
- Proven ability to build credibility and become a trusted advisor to senior leaders and decision-makers.
- Strong understanding of enterprise sales processes, pipeline management, negotiation, and account growth strategies.
- Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively.
- Experience working with global or geographically distributed customers.
- Strong collaboration skills and the ability to coordinate effectively with teams across sales, customer success, technology, support, and leadership.
- Commercially minded, proactive, organized, and comfortable taking ownership of strategic accounts and revenue opportunities.
- Ability to quickly learn and communicate the value of complex technology solutions and their application to customer objectives.
- Comfortable using CRM, sales, customer success, and virtual collaboration tools.
- A post-secondary degree in business or a related discipline is preferred; an MBA is an asset.
- Ability to travel for business when required.
Responsibilities
- Build trusted, long-term business relationships with key decision-makers and senior stakeholders across strategic customer accounts.
- Develop detailed strategic account plans that identify customer priorities, growth opportunities, upsell potential, and cross-sell opportunities.
- Research existing accounts to uncover opportunities for expanding the use of learning technology and related solutions.
- Partner with internal leadership, solutions specialists, account development teams, customer success, support, and technology teams to develop and execute expansion strategies.
- Manage expansion opportunities throughout the sales cycle, from discovery and qualification through proposal, negotiation, and closed-won.
- Maintain an accurate and healthy sales pipeline, ensuring appropriate actions and follow-ups are completed at each stage of the sales process.
- Deliver product demonstrations and present pricing or solution options that align with customer requirements and business priorities.
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