Customer Success Representative
New
J
JobgetherCustomer Success
Based in Canada, Rotating schedule covering morning and evening shiftsFull-Time
Salary not disclosed
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Job Details
- Languages
- Canadian French (Québécois French) and English
- Required Skills
- Problem SolvingCustomer SuccessCustomer support
Requirements
- Based in Canada and available to work remotely.
- Fluent in Canadian French (Québécois French) and English, both written and spoken.
- Comfortable communicating naturally with French-speaking customers in Quebec, including using appropriate local vocabulary and expressions.
- Previous experience in Customer Success, Customer Support, or another customer-facing position.
- A warm, authentic communication style with the ability to engage with customers naturally.
- Strong judgment and the ability to manage challenging conversations calmly, professionally, and empathetically.
- A curious, problem-solving mindset.
- Comfortable working independently in a remote environment.
- Availability to work a rotating schedule covering both morning and evening shifts.
Responsibilities
- Support customers in Canadian French (Québécois French) and English through live chat, email, and other customer communication channels.
- Help customers navigate the platform and resolve questions or issues clearly, efficiently, and professionally.
- Take ownership of customer problems from initial contact through resolution, investigating issues and determining the appropriate next steps.
- Communicate naturally and empathetically, adapting your approach to different customers, needs, and situations.
- Identify recurring problems, customer pain points, and opportunities to improve the overall customer experience.
- Contribute ideas and practical feedback as the Canadian Customer Success team is established and developed.
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