Customer Success Engineer
New
H
HightouchMarketing Technology
Canada, United StatesFull-TimeMiddle
SalaryUSD 85000 - 110000 / year
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Job Details
- Experience
- 2+ years
- Required Skills
- SQLRESTful APIsCustomer SuccessSaaSTechnical supportCRM
Requirements
- 2+ years in a customer-facing role.
- Technical background obtained through professional experience or education.
- Proficiency in SQL or a willingness to learn basic and advanced SQL topics.
- Strong discovery and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to adapt to an ever-changing, fast-paced work environment.
- Thorough understanding of the technology industry and its players.
- High intellectual curiosity, ambition, and humility.
- Ability to participate in an on-call rotation for customer support.
Responsibilities
- Support users with technical inquiries via Intercom, Slack, phone, and email.
- Ensure customers receive maximum value from the Hightouch platform.
- Collaborate cross-functionally with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations teams.
- Participate in an on-call rotation for support coverage and critical issue resolution.
- Contribute to internal initiatives and help scale processes within a growing startup.
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