Director, Client Services- APAC
S
StackAdaptProgrammatic Advertising
This role can be based in Singapore or SydneyFull-TimeDirector
Salary182,920 - 251,515 SGD per year
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Job Details
- Experience
- 10+ years of experience in client services, customer success, or account management; 5+ years of senior leadership experience
- Required Skills
- LeadershipStakeholder managementBudget managementAccount Management
Requirements
- 10+ years of experience in client services, customer success, or account management within programmatic advertising, digital media, or adtech.
- 5+ years of senior leadership experience managing managers and building teams across culturally and commercially diverse APAC markets.
- Deep understanding of the programmatic ecosystem, including DSPs, campaign strategy, optimization, measurement, and client service models.
- Fluency with DSP platforms or demonstrated ability to build deep platform mastery quickly.
- Strong knowledge of the APAC digital advertising scene, with experience operating in markets like Singapore, Australia, Japan, Greater China, and Southeast Asia.
- Proven success leading regional client services teams through periods of business growth or organizational change.
- Experience owning executive-level client relationships and working alongside Sales to lead commercial negotiations.
- Strong financial skills to manage regional budgets, allocate resources, and ensure business returns.
- Ability to design service models and frameworks that support efficient team growth.
- Experience using automation, AI, and technology to improve workflows and team productivity.
- Working understanding of regional regulatory and data privacy rules in APAC.
Responsibilities
- Lead and coach a team of leaders to deliver exceptional results and support client growth.
- Drive retention and account expansion strategies to increase client ad spend.
- Partner with regional Sales teams on account planning and renewals to win new business.
- Meet with client executives and speak at industry events to build partnerships and resolve service challenges.
- Simplify regional workflows and track performance metrics to maximize team productivity.
- Coordinate with Legal and Revenue Operations to navigate regional data privacy regulations.
- Collaborate with global Product and Marketing teams to integrate local market feedback into product pipelines.
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