Senior Professional Services Consultant

New

We are open to remote within the U.S.Full-TimeSenior

Salary$100,000 - $135,000 a year

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Job Details

Experience: 5+ years
Required Skills: Project ManagementArtificial IntelligenceStakeholder managementChange ManagementCustomer SuccessSaaSPrompt Engineering

5+ years of experience in professional services, consulting, implementation, or a related field (e.g., customer success), ideally in a SaaS environment.
Proven track record of building trust and developing client relationships.
Experience with implementation excellence, including inspiring, educating, driving adoption, and consultative stakeholder management.
Proactive approach to adopting new AI tools and techniques.
Hands-on experience configuring, tuning, or piloting AI agents (prompt engineering and agent workflow design) is a strong plus.
Ability to drive initiatives with clear expectations, manage risk, and adhere to project timelines.
Ability to communicate credibly at every level of a customer organization.
Proven self-starter capable of coming up to speed on complex concepts with minimal assistance.
Ability to break down ambiguous problems into concrete, manageable components.
Technical aptitude to understand deep technical aspects of a product and educate others.

Serve as the primary point of contact for customers through onboarding and implementation.
Deliver implementations on time, keeping customer teams up and running against agreed milestones.
Own delivery of Outreach's AI Agents — Research Agent, Revenue Agent, Personalization Agent, Deal Agent, and Meeting Prep Agent — from configuration and prompt engineering, through adoption.
Demonstrate project management excellence, including keeping stakeholders on track, staying within budget and margin, managing risk, meeting milestones on time, and securing customer sign-off at project completion.
Drive successful platform adoption during and after go-live.
Support existing customers who purchase additional services post-launch, including managed services, optimizations, technical audits, and expansions.
Identify new opportunities for additional services and connect customers with the right teams to begin scoping.
Document and manage customer information so handoffs between teams and resources are seamless.
Own the post-launch handoff of customers to our Customer Success team.
Partner with Support, Product, and Engineering to capture customer feedback and see it through.

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