Senior Professional Service Consultant
J
JobgetherCybersecurity SaaS
The position is remote within the United States.ContractSenior
Salary$124,700–$179,300 USD
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Job Details
- Experience
- 5–7 years
- Required Skills
- CybersecuritySaaSGoogle Workspace
Requirements
- Bachelor's degree.
- 5–7 years of experience in customer-facing roles involving enterprise cybersecurity SaaS deployments or migrations.
- Proven track record of delivering projects, balancing competing priorities, and coordinating across multiple teams.
- Hands-on experience with enterprise email flow integration and migration projects, including Secure Email Gateway decommissioning.
- Strong knowledge of enterprise mail flow and architecture, including SMTP, MX records, SPF, DKIM, DMARC, and email routing across cloud and on-premises environments.
- Understanding of email security, filtering, threat protection, and DLP, with familiarity with compliance frameworks such as SOC 2, HIPAA, and GDPR.
- Experience using AI platforms such as Glean and Claude.
- Proficiency with Microsoft 365 and Google Workspace security capabilities, including Defender for Office 365, Exchange Online Protection, ATP, and Google Workspace Security.
- Experience managing email routing through firewalls, proxies, and mail relays, including IP whitelisting, inbound and outbound mail rules, and secure connectors.
- Strong problem-solving abilities and ability to identify migration risks and resolve technical roadblocks.
- Effective communication skills for technical stakeholders and senior customer contacts.
- Ability to work independently while collaborating effectively in a fast-paced environment.
Responsibilities
- Lead enterprise migration projects, ensuring smooth and secure transitions from legacy Secure Email Gateways to modern email security environments.
- Provide expert guidance on enterprise mail flow, including SMTP, MX records, SPF, DKIM, DMARC, and routing across hybrid cloud and on-premises infrastructures.
- Advise customers on native security controls within Microsoft 365 and Google Workspace and help ensure effective replacement of legacy gateway functionality.
- Provide guidance on email security policies, including anti-phishing protections, filtering, threat protection, data loss prevention, and relevant compliance requirements.
- Troubleshoot complex mail flow and routing issues to maintain secure and reliable email delivery throughout and after migrations.
- Apply established migration methodologies and contribute feedback that helps improve best practices for future customer deployments.
- Collaborate with Engineering, Product, and Customer Success teams to support deployment workflows and resolve technical challenges.
- Execute project plans while maintaining control over timelines, scope, quality, and customer expectations.
- Identify migration risks and proactively address roadblocks, escalating complex issues to senior team members or leadership when appropriate.
- Provide clear and consistent project updates to keep customers and internal stakeholders aligned on progress, risks, and next steps.
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