Licensed Practical Nurse (LPN) – Outbound Care Management

LimitlessliChronic Care Management

Location: United States, Monday–Friday | Within 8:00 AM–9:00 PM EST operating hoursFull-TimeMiddle

Salary$18.25/hour base pay, +$1.00/hour bilingual differential, where applicable, Up to $400/month KPI-based incentive

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Job Details

Active LPN license with a Compact State License.
Must be licensed to practice in applicable states within the organization's service footprint.
New York and California licensure required/accepted.
Comfortable making a high volume of outbound calls.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to follow care plans, workflows, and established protocols.
Basic computer proficiency and ability to navigate multiple applications.
Must successfully complete a technology assessment.
Must have a dedicated, private workspace with a door suitable for handling protected health information.
Must have a reliable high-speed internet connection.
Must be able to connect directly to the home modem/router using a hard-wired Ethernet connection.

Make outbound calls to patients as part of ongoing Chronic Care Management services.
Conduct monthly care management outreach and follow up with patients according to established care plans.
Support continuity of care by identifying patient needs, barriers, and changes in condition that may require additional attention or escalation.
Communicate with patients professionally and compassionately while maintaining a call-center-style workflow.
Follow established care plans and care management protocols.
Document patient interactions, updates, and follow-up activities accurately and timely.
Maintain consistent outbound call activity and meet established productivity and quality expectations.
Escalate clinical concerns or issues according to established protocols.
Protect patient confidentiality and comply with HIPAA requirements.
Participate in virtual meetings and team communications using Google Workspace, Gmail, and Google Meet.

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