Licensed Practical Nurse (LPN) – Inbound Care Management

United States, Monday–Friday | Within 8:00 AM–9:00 PM EST operating hoursFull-TimeMiddle

Salary$20.25/hour

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Job Details

Active LPN license with a Compact State License.
Must be licensed to practice in applicable states within the organization's service footprint.
New York and California licensure required/accepted as applicable.
Excellent verbal and written communication skills.
Strong active listening and customer service skills.
Strong documentation and attention to detail.
Basic computer proficiency and ability to navigate multiple applications.
Must successfully complete a technology assessment, including typing and basic computer skills.
Must have a dedicated, private workspace with a door to maintain HIPAA compliance.
Must have a reliable high-speed internet connection.
Must be able to connect directly to the home modem/router using a hard-wired Ethernet connection.

Answer inbound patient calls related to Chronic Care Management services.
Assist patients with questions and concerns related to their ongoing care management.
Review and follow established patient care plans during patient interactions.
Support monthly care management activities and promote continuity of care.
Identify patient needs, changes, or concerns and escalate issues according to established protocols.
Communicate professionally and effectively with patients and members of the care team.
Accurately document patient calls, updates, follow-up needs, and other required information.
Manage multiple inbound interactions while maintaining quality, accuracy, and professionalism.
Meet established Key Performance Indicators (KPIs) for quality, productivity, attendance, and other performance measures.
Protect patient confidentiality and comply with HIPAA requirements.

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