Sr. Implementation Manager
New
H
H1HealthTech
US RemoteFull-TimeSenior
Salary$115,000 to $140,000 per year, based on experience, in addition to equity in the form of Restricted Stock Units.
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Job Details
- Experience
- 5+ years of project management experience; 2+ years of experience implementing SaaS or data solutions in the healthcare space
- Required Skills
- Project ManagementCross-functional collaboration
Requirements
- 5+ years of project management experience
- 2+ years of experience implementing SaaS or data solutions in the healthcare space
- Effective communication and presentation skills, with the ability to communicate with a variety of levels within an organization
- Track record of success in a results-driven, fast-paced environment
- Demonstrated ownership mindset and ability to deliver results
- Experience leading high-stakes, customer-facing initiatives
- Ability to collaborate cross-functionally and translate technical updates into clear, actionable insights
- Proven experience bringing structure to ambiguity and performing under pressure
- Experience building and improving processes that scale
- Demonstrated grit, resilience, and tenacity
Responsibilities
- Build and manage project plans to drive implementing and/or migrating the H1 solution(s) to our customers
- Develop, iterate on or inform processes to create operational efficiencies within the services organization
- Lead high visibility H1 initiated projects that impact customers and require both internal and external planning and communication
- Serve as the point of contact for the CSM to receive project updates from Product/Engineering
- Manage customer deliverables against Key Performance Indicators (KPIs)
- Partner with Customer Success to ensure a high degree of customer satisfaction is achieved through the delivery process
- Partner with Product & Engineering to share customer feedback and help inform product initiatives
- Collaborate with internal teams as the voice of the implementation team in cross-functional and strategic meetings
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