Scheduler / Shift Coordinator

New

David Kennedy RecruitmentHome Care

Philippines, Aligned with US operationsFull-TimeMiddle

Salary not disclosed

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Job Details

Minimum one year of relevant experience in scheduling, workforce coordination, staffing, operations, or customer service
Excellent spoken and written English
Confident, natural and professional telephone manner
Comfortable working in a high-volume calling environment (circa 60-100 calls per shift)
Strong organisational, prioritisation and problem-solving skills
Ability to make sound decisions quickly and remain composed under pressure
Excellent attention to detail and record-keeping ability
Strong working knowledge of Microsoft Word, Excel and general office systems
Ability to communicate professionally with clients, families, Care Professionals and senior management
Willingness to work hours aligned with US business requirements
Reliable broadband connection and a professional home-working environment

Create, manage and maintain accurate client and Care Professional schedules
Match Care Professionals with clients based on availability, skills, client requirements and continuity of care
Make approximately 60–80 inbound and outbound calls per day
Respond quickly to sickness, cancellations, uncovered shifts and last-minute scheduling changes
Maintain contingency plans to support 100% coverage of scheduled service hours
Monitor, document and update scheduling activity within the company’s software system
Resolve scheduling concerns raised by clients, families and Care Professionals
Maintain accurate client, employee and service records
Communicate important operational updates and concerns to management
Support evening and weekend scheduling requirements when necessary

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