Staff Technical Account Manager
New
S
SentinelOneCybersecurity
Hybrid work in Prague (Karlin), Brno (Clubco) or remote in CZ/SK.Full-TimeStaff
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- PostgreSQLProject ManagementPythonCustomer Success
Requirements
- 5+ years of experience in technical customer-facing roles such as Field Engineer, Senior Support Engineer, TAM, or Pre-Sales Engineer.
- Proven track record working with enterprise-level clients.
- Strong background in endpoint security and host-based security solutions.
- Comfortable working across Windows, macOS, and Linux platforms.
- Proficiency in scripting languages including Python, PowerShell, and Unix shell.
- Hands-on experience with Postgres or other databases.
- Experience with Windows Sysinternals tools preferred.
- Exceptional project management and communication skills.
- Strong customer-first mindset and agility to manage multiple priorities.
Responsibilities
- Lead complex implementation and onboarding projects for high-value enterprise clients.
- Deliver proactive account management through strategic advisory, technical deep-dives, training, and escalation management.
- Assess client environments to architect tailored, scalable security solutions.
- Collaborate with Product, Engineering, and Sales teams to shape product direction and resolve issues.
- Conduct service reviews, workshops, and technical engagements to share best practices.
- Create how-to guides, video content, and technical resources for customers.
- Travel up to 20% as needed to support key client engagements.
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