Technical Account Manager, EMEA
New
S
SocketApplication Security
Must be located within EUROPEFull-TimeSenior
SalaryMarket competitive salary bands
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Job Details
- Experience
- 6+ years in a technical customer-facing role; 2+ years of experience being the dedicated point of contact
- Required Skills
- PythonJavascriptJenkinsTypeScriptCI/CDRESTful APIsGitHub Actions
Requirements
- 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
- 2+ years of experience being the dedicated point of contact for customers
- Background in application security, DevSecOps, or open-source ecosystems
- Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
- Ability to read and reason about code (JavaScript, Python, TypeScript)
- Familiarity with APIs, webhooks, and SaaS integration patterns
- Hands-on experience with Package Managers
- Comfort troubleshooting in production environments
- Clear written and verbal communication skills
- Willingness to travel for customer and company meetings as needed
- Must be located within EUROPE
Responsibilities
- Own post-sales relationship as the main point of contact and technical advisor
- Strategize with AEs on upsells, renewals and expansions
- Lead technical onboarding for new enterprise customers, from initial setup through full integration
- Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
- Investigate and resolve integration, configuration, and compatibility issues
- Respond to customer issues in dedicated Slack channels
- Conduct discovery conversations to understand customer goals and use cases
- Bring technical feedback and field intelligence back to Product and Engineering
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