Technical Account Manager, EMEA
New
S
SocketApplication Security
Must be located within EUROPEFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6+ years in a technical customer-facing role
- Required Skills
- PythonJavascriptTypeScriptCI/CDRESTful APIs
Requirements
- 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
- 2+ years of experience being the dedicated point of contact for customers
- Background in application security, DevSecOps, or open-source ecosystems
- Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
- Ability to read and reason about code (JavaScript, Python, TypeScript)
- Familiarity with APIs, webhooks, and SaaS integration patterns
- Hands-on experience with Package Managers
- Comfort troubleshooting in production environments alongside engineering teams
- Clear written and verbal communication with developers and executives
- Willingness to travel for customer and company meetings as needed
Responsibilities
- Own post sales relationship as the main point of contact and technical advisor
- Strategize with AEs on upsells, renewals and expansions
- Conduct Quarterly Business Reviews with strategic customers
- Lead technical onboarding for new enterprise customers from setup through integration
- Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
- Investigate and resolve integration, configuration, and compatibility issues
- Translate complex product capabilities into practical, developer-friendly guidance
- Bring technical feedback and field intelligence back to Product and Engineering
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