Senior Client Success Manager (Large Market)
New
G
Garner HealthHealthcare / Benefits
RemoteFull-TimeSenior
Salary$120,000 - $140,000
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisPresentation skillsStakeholder managementAccount Management
Requirements
- 5+ years of experience managing a large, high-performing B2B book of business.
- Proven track record of driving engagement, client satisfaction, and Net Revenue Retention (NRR).
- Experience in the healthcare and benefits industry is preferred.
- Expertise in executive relationship management and navigating complex stakeholder environments.
- Exceptional project management and organizational skills to handle competing priorities.
- Data-driven mindset with the ability to translate KPIs into actionable insights.
- Strong executive presence and communication skills, both written and verbal.
- Ability to work independently and solve problems in a fast-paced environment.
- Commitment to individual accountability and collaborative teamwork.
Responsibilities
- Manage a high-volume book of business (25-30 accounts) of large market clients (1,000–4,999 lives).
- Monitor account health and proactively identify risks to ensure client retention and satisfaction.
- Develop and execute engagement plans aligned with client goals and KPIs.
- Manage multiple concurrent projects with strong attention to detail and clear timelines.
- Collaborate with internal cross-functional teams including Sales, Strategic Account Management, and Member Services.
- Lead client and broker meetings, including educational sessions and presentation of performance reports.
- Travel up to 25% of the time for in-person client-facing sessions and HQ visits.
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