Senior Manager, Client Growth & Success
New
T
Twin HealthDigital Health
Remote, USAFull-TimeManager
Salary$130,000 - $145,000 annually
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Job Details
- Experience
- 6+ years
- Required Skills
- Data AnalysisSalesforceAccount Management
Requirements
- 6+ years of experience in client success, account management, or benefits consulting.
- Experience within healthcare, digital health, or employee benefits organizations.
- Experience managing employer relationships via health plan or consultant channel partnerships.
- Strong understanding of employer benefits and health plan implementation environments.
- Proven ability to navigate complex, multi-stakeholder environments and influence without direct authority.
- Strong analytical and problem-solving abilities to translate data into actionable insights.
- Exceptional communication, presentation, and storytelling skills.
- Ability to travel up to 25%.
- Familiarity with CRM systems like Salesforce and client reporting tools.
- Highly organized, resourceful, and capable of operating independently.
Responsibilities
- Build and maintain strategic relationships with employer clients, consultants, and health plan partners.
- Develop expertise in clinical operations, member marketing, and health plan delivery models to advise clients.
- Use engagement and outcomes data to provide consultative recommendations that improve program performance.
- Monitor client health, proactively identifying and mitigating risks to retention and satisfaction.
- Develop and execute strategies to maximize program awareness, adoption, and member engagement.
- Own the client renewal lifecycle, managing planning, positioning, and contract renewals.
- Identify and capture opportunities to expand impact through additional programs and solutions.
- Lead client escalations and drive resolution by coordinating across internal clinical, product, and operations teams.
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