Senior Manager, Client Growth & Success
New
J
JobgetherDigital Health
Based in United StatesFull-TimeManager
SalaryAnnual compensation of $130,000–$145,000, with eligibility for a bonus.
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Job Details
- Experience
- 6+ years of experience
- Required Skills
- Project ManagementData AnalysisSalesforceAccount Management
Requirements
- 6+ years of experience in client success, account management, benefits consulting, or another customer-facing role.
- Experience in healthcare, digital health, employee benefits, or a services-driven organization.
- Experience managing employer clients or employer relationships delivered through a health plan, benefits consultant, or other channel partnership.
- Strong understanding of employer benefits and/or health plan environments, including implementation, communication, and evaluation.
- Proven ability to navigate complex, multi-stakeholder environments.
- Exceptional communication, presentation, and storytelling skills.
- Strong analytical and problem-solving skills to turn data into actionable insights.
- Highly organized with strong prioritization, attention to detail, and ownership.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Experience with CRM platforms such as Salesforce and familiarity with client reporting or business review tools.
- Willingness and ability to travel as needed, estimated at up to 25%.
Responsibilities
- Build and maintain trusted strategic relationships with employer clients, benefits leaders, consultants, and health plan partners.
- Analyze program engagement and outcomes data to develop actionable recommendations that improve performance and member experience.
- Prepare and deliver tailored client reporting, performance discussions, and business reviews aligned with each organization’s strategic priorities.
- Develop and execute strategies that increase program awareness, adoption, and member engagement across the client portfolio.
- Own the renewal lifecycle, ensuring proactive planning, strong positioning, and successful renewals.
- Identify opportunities to expand programs across additional eligible populations and solutions while delivering against retention and expansion targets.
- Lead client escalations and coordinate with implementation, clinical, product, engineering, marketing, and operations teams to resolve issues effectively.
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