Bilingual Customer Solutions Specialist
New
I
Imperial CleaningCommercial Cleaning
United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English & Spanish
- Required Skills
- Customer serviceData entry
Requirements
- Fluent English and Spanish, both written and spoken.
- Two-year college degree or equivalent.
- Previous experience in customer service, client support, operations, coordination, or a similar role.
- Strong written and verbal communication skills, particularly through email and phone.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple projects, clients, and priorities simultaneously.
- Strong problem-solving skills and ability to respond effectively to urgent situations.
- Customer-focused mindset with a proactive, can-do approach.
- Ability to work independently while collaborating effectively with different teams.
- Basic proficiency with computer applications and business software.
Responsibilities
- Serve as the primary point of contact for assigned clients from onboarding through ongoing service.
- Communicate with clients daily regarding service requests, questions, issues, and follow-ups.
- Work closely with Field Managers to coordinate and resolve operational requests and service issues.
- Schedule project crews for services, training, and deliveries.
- Coordinate estimates and provide accurate pricing information to clients.
- Create, update, and close work orders, ensuring regional spreadsheets and project crew schedules remain accurate.
- Resolve customer service and billing complaints, escalating issues when necessary.
- Process supply orders, enter and close orders in the system, and coordinate supply distribution.
- Maintain detailed records of customer interactions, transactions, complaints, and inquiries.
- Monitor project budgets and review weekly variances.
View Full Description & ApplyYou'll be redirected to the employer's site
