Customer Success Manager - UK
New
S
SecurityScorecardCybersecurity
Remote (United Kingdom)Full-TimeMiddle
Salary£100,000 - £110,000 (base plus bonus)
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityCustomer SuccessAccount Management
Requirements
- Bachelor’s degree.
- 5+ years in account management, customer success, technical account management, or a similar customer-facing role.
- Strong written and verbal communication skills.
- Meticulous organizational skill.
- Solid understanding of cybersecurity or third-party risk management practices.
- Strong technical aptitude and the ability to quickly grasp platform capabilities from the customer’s perspective.
Responsibilities
- Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives.
- Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains.
- Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams.
- Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement.
- Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices.
- Share insights and solutions with peers to tackle new customer challenges and drive collective team success.
- Represent the voice of the customer in product feedback and service delivery discussions.
- Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth.
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