Account Manager
New
M
MitratechLegal, Risk, HR Tech
This role can be performed 100% remote anywhere in the US.Full-TimeMiddle
Salary$111,000 – Annually USD (including base and variable commission)
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Job Details
- Experience
- 2-4 years
- Required Skills
- MS OfficeNegotiationGoogle WorkspaceAccount Management
Requirements
- Bachelor's Degree or equivalent experience.
- Minimum of 2-4 years of sales and/or account management experience.
- Demonstrated track record of growing accounts and exceeding retention targets.
- Proven ability to identify, develop, and close upsell and cross-sell opportunities.
- Strong project, organizational, problem-solving, and time management skills.
- Ability to work independently with minimal supervision and in a team environment.
- Highly effective written and verbal communication skills.
- Proficiency in all MS Office and Google Office applications.
- Ability to travel up to 10%.
Responsibilities
- Own and grow a portfolio of accounts to maintain net revenue retention and expansion above 100%.
- Build account plans with top customers focused on mutual success and value with clear revenue targets.
- Negotiate multi-year renewals, drive annual price increases, and identify upsell and cross-sell opportunities.
- Develop and execute a rigorous pipeline of annual sales and revenue retention targets.
- Conduct quarterly value-based business reviews and cadence calls with top customers.
- Assist leadership in building and maintaining a retention and new revenue forecast.
- Handle customer calls and inquiries with a focus on resolution and experience.
- Collaborate with internal departments to ensure a high-quality customer experience.
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