Service Partner Account Manager

New

JobgetherAftermarket Support

Based in United StatesFull-TimeMiddle

Salary$130,000–$150,000

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Job Details

Proven experience managing partner networks, service channels, distributors, or technical service organizations.
Strong understanding of service delivery, aftermarket support, equipment lifecycle management, and spare parts businesses.
Demonstrated ability to develop strategic partner relationships and negotiate commercial agreements.
Experience establishing performance expectations and managing partner accountability against quality and business objectives.
Background in leading onboarding, certification, training, compliance, or capability-development programs for external partners.
Strong communication, relationship-building, negotiation, and stakeholder management skills.
Ability to work independently in a remote environment while collaborating effectively with cross-functional teams across the United States.

Identify, recruit, develop, and manage service partners across the United States to expand geographic coverage and improve customer support.
Lead partner onboarding, training, certification, capability assessments, and ongoing development programs.
Establish and manage service agreements, performance expectations, quality standards, and operational requirements.
Monitor partner performance and work collaboratively to address capability gaps, service issues, and opportunities for improvement.
Drive partner-generated service and lifecycle spare parts revenue through business development, increased partner engagement, and improved utilization.
Collaborate with sales, operations, technical, and other cross-functional teams to align resources and deliver effective customer solutions.
Build long-term, trusted relationships with external partners while contributing to the development of a scalable and consistent service network.

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