eCOA Account Management Director, Client Services
New
I
IQVIAClinical Research Services
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- Nine (9) years related work experience
- Required Skills
- Project ManagementData AnalysisChange ManagementAccount Management
Requirements
- Nine years of related work experience.
- Expert knowledge of the concepts, practices, reporting quality, and integrity procedures of the client service representative field.
- Experience developing and managing others.
- Strong project management experience in overseeing or contributing to complex, multi-discipline projects.
- Business acumen with knowledge of the pharmaceutical industry.
- Change management and process analysis skills.
- Strong communication skills with the ability to train, present, and deal tactfully with clients.
- Managerial skills with a strong focus on team building.
- Knowledge of databases and report creation processes.
- Bachelor's degree preferred.
- Two years of experience as an IQVIA Client Service Rep preferred.
- Pharmaceutical industry experience preferred.
Responsibilities
- Provide operational leadership including staffing and budgeting for a group of client service professionals.
- Plan and direct resources to ensure client satisfaction.
- Consult with clients on the uses of products and services.
- Develop solutions to client problems.
- Assess client needs and develop methodologies to ensure account service teams are adequately trained and performing at optimal levels.
- Build, develop, and provide leadership within a client service team.
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