Client Solutions Manager

New

TogetherWorkNon-Profit Software

Remote (U.S.-based)Full-TimeMiddle

Salary$80,000-$100,000/year

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Job Details

Experience working in or with nonprofit organizations.
Familiarity with fundraising, digital marketing, and advocacy strategies.
Strong project management skills with the ability to juggle multiple client engagements.
Technical fluency with content management systems (CMS), enterprise CRM (eCRM), ESPs, and fundraising tools.
Experience with Salesforce (especially Nonprofit Success Pack (NPSP) or Nonprofit Cloud).
Hands-on experience with project management tools like Jira and Monday.com.
Proficiency with Microsoft 365 (Outlook, Teams, Excel, etc.).
Experience managing software implementation projects across the full software development life cycle (SDLC).
Self-motivated and disciplined in a remote work environment.
Excellent communication, documentation, and problem-solving skills.

Serve as the primary point of contact for nonprofit clients throughout the project lifecycle.
Lead software implementations, system integrations, and technical consulting engagements.
Collaborate with external partners (design agencies, CRM consultants, ESP vendors) to deliver holistic solutions.
Translate business needs into technical requirements, timelines, and documentation.
Coordinate cross-functional teams of developers and producers to ensure timely, high-quality project delivery.
Monitor project scope, budget, and deliverables to ensure alignment with Statements of Work (SOW).
Provide proactive, high-touch day-to-day support and training to drive client satisfaction and product adoption.
Accurately track and log billable time in 15-minute increments across both projects and support work.
Leverage approved AI tools, automation, and data dashboards to support solution analysis and planning.

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