Application Support Engineer
New
V
Vix TechnologyPublic Transport Tech
This role is predominantly home-based, with occasional travel to our offices in Manchester and Cambridge.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- AWSPythonSQLC#Linux
Requirements
- Proven experience in application support, technical operations, or a similar hands-on environment.
- Experience working with real-time data integrations such as SIRI SM, VM, or SX data feeds.
- Strong troubleshooting skills across Windows, Windows Server, and embedded Linux/Unix environments.
- Practical experience investigating remote or embedded devices, including GPRS/3G/4G connectivity and single-board computers.
- Familiarity with AWS and cloud platforms, including the Beacon platform.
- Confidence with SQL and database management.
- Understanding of HTML, CSS, and XML.
- Working knowledge of C# or Python.
- Practical understanding of ITIL, incident management, and service improvement methodologies.
- Strong communication skills for explaining technical issues to both technical and non-technical audiences.
Responsibilities
- Provide second- and third-line support for internal and external customers.
- Investigate, diagnose and resolve application, data and connectivity incidents using ITIL-aligned processes.
- Own incidents from initial triage through to resolution, communicating progress, risk, and impact.
- Escalate effectively to engineering, partners, or other teams as necessary.
- Utilize the command line to investigate remote devices, services, and integrations.
- Support and improve applications, data feeds, cloud platforms, and operational tooling.
- Create knowledge articles and share technical insights within the support team.
- Collaborate with development teams to improve performance, reliability, and deployment processes.
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