Travel Specialist
New
J
JobgetherTravel and Tourism
BrazilFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceOrganizational skillsTime Management
Requirements
- Strong written and verbal communication skills with a professional and customer-focused approach.
- Previous experience in customer service, ideally within travel, tourism, hospitality, or a related service environment.
- Excellent attention to detail and strong organizational and time-management skills.
- Proactive mindset with the ability to anticipate client needs and take ownership of requests.
- Comfortable learning and using digital systems, booking platforms, communication tools, and other technology.
- Ability to manage multiple client requests while maintaining accuracy and responsiveness.
- Strong problem-solving skills and the ability to handle customer concerns calmly and empathetically.
- Genuine enthusiasm for travel and a desire to help people create positive and memorable experiences.
- Ability to work independently and remain productive in a fully remote environment.
- Willingness to learn through structured training, mentorship, and ongoing professional development.
Responsibilities
- Respond to client inquiries through email, phone, messaging, and other communication channels in a timely and professional manner.
- Assist travelers with booking changes, cancellations, modifications, and special travel requests.
- Provide accurate and up-to-date information about destinations, travel documentation, booking procedures, and relevant processes.
- Follow up with clients to confirm travel arrangements and ensure they are prepared for their upcoming trips.
- Address customer questions, concerns, and travel-related challenges with empathy, professionalism, and efficiency.
- Collect post-trip feedback and maintain positive, ongoing relationships with clients.
- Coordinate travel-related information carefully to help deliver seamless experiences throughout the customer journey.
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