Technical Client Success Specialist
J
JobgetherCustomer Success
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCustomer serviceTime Management
Requirements
- Strong customer service and communication skills with the ability to interact professionally and empathetically.
- Basic technical troubleshooting knowledge and a genuine interest in technology.
- Structured problem-solving mindset with strong attention to detail.
- Excellent organizational and time-management skills to handle multiple support requests.
- Ability to work effectively in a fast-paced environment while maintaining high standards of responsiveness.
- Experience working with ticketing systems or CRM platforms is desirable.
- Ability to distinguish between issues that can be resolved independently and those requiring escalation.
- Strong written and verbal English communication skills for interaction with global teams and international clients.
- Ability to work collaboratively with distributed teams while demonstrating autonomy and ownership.
- Proactive attitude toward learning and continuous improvement.
Responsibilities
- Act as the first point of contact for incoming technical support requests, providing professional and customer-focused assistance.
- Triage, categorize, and prioritize incoming tickets according to their urgency, complexity, and business impact.
- Resolve straightforward technical issues and service requests using established processes and troubleshooting techniques.
- Perform initial technical investigations by gathering information, identifying symptoms, and documenting findings.
- Escalate complex or specialized technical issues to the appropriate specialist teams with sufficient context.
- Maintain accurate and complete case records, ensuring tickets are progressed in line with service-level expectations.
- Communicate clearly and professionally with clients and internal stakeholders throughout the support process.
- Contribute to knowledge-sharing activities and continuous process improvements to increase support efficiency.
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