Data Services Reports & Insights Analyst
New
J
JobgetherHospitality Technology
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Business IntelligenceData AnalysisMicrosoft ExcelCustomer SuccessGoogle SheetsTechnical support
Requirements
- Direct experience working with hotel Property Management Systems, channel managers, hospitality technology, or similar hotel operations platforms.
- Previous client-facing experience in onboarding, implementation, customer success, or Tier 2/3 technical support.
- Advanced proficiency in Microsoft Excel and/or Google Sheets, including pivot tables, VLOOKUPs, advanced formulas, data cleaning, and data manipulation.
- Strong understanding of data management concepts, including data mapping, parsing, validation, and root-cause error analysis.
- Familiarity with BI or reporting environments involving dashboards, filters, custom reports, and financial or operational analytics.
- Strong analytical and problem-solving abilities with a methodical approach to investigating data discrepancies.
- Exceptional attention to detail and accuracy when handling financial and guest records.
- Excellent written and verbal English communication skills.
- Strong adaptability and ability to manage changing customer and business requirements.
- Ability to work independently within cloud-based workflows and a distributed environment.
- Reliable, high-speed internet connection suitable for video coaching sessions.
Responsibilities
- Build, analyze, and optimize operational and financial reports, dashboards, filters, and custom reporting solutions for hospitality customers.
- Help customers translate raw property data into actionable business insights that support operational and commercial decision-making.
- Troubleshoot reporting discrepancies and investigate data issues using structured root-cause analysis.
- Coach and guide customers on interpreting key hospitality performance metrics, including ADR, RevPAR, occupancy, revenue, and channel performance.
- Respond to customer reporting questions through written communication and video-based coaching.
- Collaborate with Product, Onboarding, Support, and Customer Success teams to resolve reporting challenges and improve the customer experience.
- Analyze data mapping, parsing, and reporting logic to identify and resolve inconsistencies.
- Use advanced spreadsheet capabilities to manipulate, validate, clean, and analyze complex datasets.
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