Account Director I
New
J
JobgetherCustomer Success
CanadaFull-TimeSenior
SalaryOn-target earnings of $100,000–105,000
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Job Details
- Experience
- 8+ years
- Required Skills
- NegotiationStakeholder managementAccount Management
Requirements
- 8+ years of relevant professional experience, or an equivalent combination of training, education and experience.
- Demonstrated experience managing commercial account portfolios with ARR responsibility.
- Proven ability to drive expansion and renewal growth across multi-stakeholder customer environments.
- Strong negotiation skills and commercial strategy expertise.
- Experience using structured sales methodologies.
- Experience managing multi-product portfolios and identifying cross-sell or expansion opportunities.
- Experience navigating competitive displacement and pricing negotiations.
- Experience supporting commercial or mid-market customer segments.
- Strong ability to develop account strategies and execute against long-range revenue objectives.
- University degree preferred.
Responsibilities
- Own and deliver expansion ARR targets and renewal performance across an assigned portfolio of commercial accounts.
- Develop and execute structured account plans focused on multi-product adoption, account growth and increased share of customer spend.
- Lead complex discovery and expansion conversations involving multiple stakeholders and decision-makers.
- Develop and execute disciplined renewal strategies to maximize retention and minimize commercial risk.
- Manage larger deal sizes and moderately complex sales cycles from discovery through negotiation and close.
- Maintain accurate revenue forecasts and demonstrate strong pipeline inspection and management discipline.
- Partner with Customer Experience, Product and Solutions teams to align expansion strategies with customer needs and business priorities.
- Identify commercial risk signals and proactively develop mitigation strategies to protect renewal opportunities.
- Navigate competitive displacement situations, pricing discussions and commercial negotiations.
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