Customer Success Associate
C
ClubspeedSaaS, Venue Management
British Columbia, Canada. Ontario, Canada. Alberta, Canada. Nova Scotia, Canada. New Brunswick, CanadaFull-TimeMiddle
Salary60,000 - 70,000 CAD per year
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Job Details
- Experience
- 2-4 years
- Required Skills
- SalesforceJiraCustomer SuccessConfluenceSaaSAccount ManagementRelationship managementCRMCustomer support
Requirements
- 2-4 years of experience in Customer Success, Account Management, Customer Support, or similar customer-facing role.
- Preferred experience supporting a SaaS product.
- Strong communication and relationship-building skills.
- Ability to manage multiple customers, requests, and priorities simultaneously.
- Problem-solving mindset with good judgment regarding escalation.
- Experience translating customer needs into practical product recommendations or solutions.
- Ability to identify customer risk and take proactive action.
- Strong cross-functional collaboration skills.
- Comfort working with CRM and Customer Success technology; Salesforce experience is an advantage.
- Bachelor's degree in Business, Communications, Education, or equivalent relevant professional experience.
- Experience with hospitality, attractions, entertainment, reservations, point of sale, or payments is a significant advantage.
- Experience with Jira, Confluence, or other Atlassian tools is helpful.
Responsibilities
- Support a portfolio of customer accounts throughout onboarding, adoption, engagement, and renewal.
- Build strong day-to-day relationships with customer contacts and serve as a trusted resource.
- Deliver product onboarding, webinars, and ongoing customer training aligned with success programs.
- Monitor customer health, product engagement, and account activity to proactively identify churn risks.
- Triage customer requests and coordinate with internal teams such as Support, Product, and Implementation.
- Maintain accurate customer records, activity notes, and health indicators within CRM and Success systems.
- Collaborate with Account Managers and leadership to support renewal processes and identify expansion opportunities.
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