HR Specialist
J
JobgetherHuman Resources
Based in NetherlandsFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4–6+ years
- Required Skills
- HubSpotZendesk
Requirements
- 4–6+ years of professional experience in HR Operations, Employee Services, Shared Services HR, Employee Relations, EOR, PEO, or a closely related environment.
- Strong knowledge of multi-country HR practices across EMEA.
- Demonstrated experience independently managing complex HR escalations and sensitive employee cases.
- Solid understanding of the full employee lifecycle, including employment documentation, onboarding, leave, payroll, benefits, employee relations, and offboarding.
- Excellent written and spoken English.
- Strong investigative and problem-solving abilities.
- Excellent stakeholder-management skills and the ability to collaborate effectively with cross-functional and regional teams.
- Experience working with ticketing or case-management platforms such as Intercom, HubSpot, Zendesk, or similar tools.
- Highly organized and detail-oriented.
Responsibilities
- Act as a senior escalation point for complex and sensitive employee cases across EMEA.
- Take full ownership of cases that cannot be resolved by Level 1 or Level 2 HR teams.
- Manage escalations covering employment contracts, onboarding, leave, payroll, benefits, employee relations, and offboarding.
- Investigate complex issues thoroughly, assess potential risks, identify root causes, and determine appropriate resolution paths.
- Provide clear, accurate, and empathetic support to employees and clients through tickets, email, and phone or video calls.
- Partner with Payroll, Operations, Legal, Compliance, Finance, and regional stakeholders to resolve cross-functional HR matters.
- Maintain complete, accurate, and well-organized case documentation across ticketing and HR systems.
- Identify recurring issues and trends within escalated cases and contribute to preventative solutions.
- Create and improve HR processes, guidance, and documentation.
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