Accounts Receivable Specialist
New
J
JobgetherTechnology
Fully remote work within the United StatesFull-TimeMiddle
Salary$20–$26 per hour
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Job Details
- Experience
- At least 1 year
- Required Skills
- Microsoft ExcelCustomer serviceHubSpotGoogle WorkspaceSlackZendeskLooker
Requirements
- At least 1 year of accounts receivable and collections experience.
- Demonstrated ability to communicate comfortably and professionally with clients by phone throughout the workday.
- Strong relationship-building and customer-service skills, with a hospitality-oriented approach to client interactions.
- Strong Excel skills are required, with the ability to work confidently with financial data, spreadsheets, and account information.
- Familiarity with platforms such as Looker, Zendesk, or HubSpot is a plus.
- Experience working with remote collaboration tools such as Google Workspace, Slack, and Zoom.
- Strong organizational skills and attention to detail, particularly when managing multiple accounts and detailed financial processes.
- Critical-thinking and problem-solving abilities, with the creativity and judgment to resolve day-to-day challenges.
- Ability to work independently, manage priorities, and remain effective when processes or situations are ambiguous.
- Strong written and verbal communication skills.
- Ability to balance collection objectives with a positive, relationship-focused client experience.
- Adaptability and willingness to contribute in a fast-moving, technology-driven organization.
Responsibilities
- Manage the day-to-day accounts receivable and collections process, ensuring outstanding balances are followed up on consistently and professionally.
- Contact clients by phone and email regarding outstanding invoices, payment status, account questions, and collection activities.
- Build positive client relationships while maintaining a professional, service-oriented approach to collections.
- Prepare and distribute monthly account statements and other relevant billing communications.
- Investigate and reconcile billing discrepancies in collaboration with internal Billing and Account Management teams.
- Serve as a reliable point of contact for clients with questions or issues related to outstanding accounts.
- Maintain accurate and organized accounts receivable records and ensure collection activity is documented appropriately.
- Identify payment or billing issues, investigate root causes, and work cross-functionally to develop practical solutions.
- Monitor account activity and proactively escalate issues that may affect collections or client relationships.
- Use Excel and other business tools to analyze account information, track collections activity, and support financial processes.
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