Customer Success Coordinator
New
J
JobgetherFitness and Wellness
Applicants must be based in the United States, Availability required until 9:00 PM PST / 12:00 AM EST M-F, and Saturday 7:00 AM–3:00 PM PST / 10:00 AM–6:00 PM ESTFull-TimeMiddle
Salary$28.00 per hour
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Project ManagementCustomer serviceCustomer SuccessRelationship managementCRM
Requirements
- 3–5+ years of customer service experience, preferably in customer success, client experience, fitness, or wellness.
- Exceptional verbal and written communication skills.
- Strong relationship-building skills and a genuine interest in customer success.
- Familiarity with CRM systems and project management tools.
- Strong multitasking, prioritization, and time-management abilities.
- High attention to detail, sense of ownership, and follow-through.
- Ability to work effectively in a fast-paced, remote environment.
- Availability until 9:00 PM PST / 12:00 AM EST Monday through Friday.
- Saturday availability between 7:00 AM–3:00 PM PST / 10:00 AM–6:00 PM EST.
- Availability to attend a monthly all-hands meeting on the first Tuesday of each month.
Responsibilities
- Serve as the primary point of contact for new clients following the sales process.
- Support coach-client assignments as part of the welcome-call process for new VIP clients.
- Respond to client questions about programs, onboarding requirements, and services through email, phone, and text.
- Work closely with internal teams to troubleshoot client concerns, coordinate resolutions, and escalate issues.
- Build strong relationships with clients and proactively identify barriers to engagement.
- Support retention initiatives and identify opportunities for program expansion.
- Participate in weekly customer support, operations, and success team meetings.
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