Design Studio Account Coordinator
New
A
Artifact UprisingE-commerce
Denver, COContractMiddle
Salary18 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3 years experience in a customer support position, or other relevant customer-facing roles
- Required Skills
- ZendeskAccount ManagementCustomer support
Requirements
- 1-3 years experience in a customer support position, or other relevant customer-facing roles
- Fast Learner: Comfortable learning and working across multiple technology platforms
- Hard Worker: Ability to resolve issues rapidly and prioritize tasks in a fast-paced environment
- Outstanding Communicator: Strong verbal and written communication skills
- Customer Advocate: Ability to put customers first and provide innovative solutions
- Detail Oriented: Proven ability to maintain attention to detail
- Positive attitude and willingness to maintain patience and kindness
- Accountable, takes ownership, and acts as a self-starter
- Bachelor’s degree or equivalent experience (preferred but not required)
- Experience using Zendesk (strongly preferred)
- Flexible schedule to accommodate varying volume-based hours
Responsibilities
- Manage daily direct email correspondence with Design Studio customers
- Gather project needs, provide custom pricing quotes and product guidance
- Assist the DS team in various tasks to ensure a flawless customer experience
- Consistently provide timely, accurate, and kind responses to customers
- Help customers with website navigation, product questions, ordering, payment issues, and package tracking
- Be available for phone calls with design clients upon request
- Work weekends, nights, and holiday hours as needed
View Full Description & ApplyYou'll be redirected to the employer's site
