- Manage daily direct email correspondence with Design Studio customers
- Gather project needs, provide custom pricing quotes and product guidance
- Assist the DS team in various tasks to ensure a flawless customer experience
- Consistently provide timely, accurate, and kind responses to customers
- Help customers with website navigation, product questions, ordering, payment issues, and package tracking
- Be available for phone calls with design clients upon request
- Work weekends, nights, and holiday hours as needed
Account ManagementCustomer supportZendesk