Client Success Manager
New
A
ArrayFintech
Remote - USA or CanadaFull-TimeMiddle
SalaryAt least 80,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Account Management
Requirements
- 3+ years of experience in B2B Client Success roles, owning a book of strategic accounts.
- Proven responsibility for client health, retention and revenue growth in the ballpark of $5+ million in ARR.
- Proven track record of managing and expanding high-impact, strategic relationships.
- Exceptional interpersonal skills with a track record of growing and retaining accounts.
- Entrepreneurial mindset and a willingness to take ownership of account success.
- Instinctive use of AI tools to accelerate work.
- Knowledge of the financial industry, Fintechs, or Credit Services Organizations is a plus.
Responsibilities
- Manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and challenges, developing a tailored strategy, and executing to help achieve their goals.
- Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal.
- Proactively problem solve for your clients by resolving or anticipating issues.
- Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products.
- Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals.
- Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner.
- Maintain a habit of using AI tools to think, build, and ship faster.
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