Patient Support Advocate - Pharmacy Technician
New
S
Shields Health SolutionsSpecialty Pharmacy
Location: REMOTEFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ year
- Required Skills
- Microsoft Office
Requirements
- 1+ year of experience as a Pharmacy Technician.
- Active state-registered Pharmacy Technician license in Rhode Island.
- PTCB or NHA national certification.
- High School Diploma or GED.
- Proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, PowerPoint).
- Strong computer skills for navigating web-based platforms and data entry.
- Ability to complete data entry and computer skills assessment.
Responsibilities
- Communicate directly with insurance companies to facilitate medication approvals.
- Assist patients with managing their pharmacy insurance claims.
- Work with clinician offices to support prior authorization requests and medication access.
- Research and secure financial assistance opportunities to help patients overcome high-cost copay barriers.
- Navigate pharmacy operating systems to input data, adjudicate claims, and process refills.
- Review prescriptions with physicians' offices to support optimal patient care.
- Communicate directly with patients via phone to support medication adherence and compliance.
- Document patient concerns, prior authorization status, and financial assistance needs in EMR and database systems.
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