Member Services Advocate
New
G
GravieHealth Benefits
RemoteFull-TimeEntry
Salary16.5 - 22 USD per hour
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Job Details
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceGoogle WorkspaceActive listeningCRM
Requirements
- 1-2 years of experience in customer service or a call center environment.
- Demonstrated track record of resolving complex customer concerns using empathy.
- Strong written and verbal communication skills.
- High reliability and commitment to a structured work schedule.
- Excellent attention to detail and organizational skills.
- Proficiency navigating computers and multitasking across multiple platforms.
- Ability to learn quickly and follow established processes accurately.
- Results-driven mindset with the ability to work in a fast-paced environment.
- Access to a quiet, professional workspace and reliable high-speed internet.
Responsibilities
- Respond professionally to inbound inquiries from members and providers via phone and email.
- Deliver empathetic customer experiences by making interactions simple, helpful, and positive.
- Explain claims, benefits, eligibility, billing, provider networks, and prescription coverage accurately.
- Record all interactions clearly and thoroughly in the Customer Relationship Management (CRM) system.
- Partner with internal departments, third-party vendors, and brokers/navigators to provide resolution.
- Uphold the Gravie CARE service model and ensure compliance with HIPAA and regulatory standards.
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