- Uphold best-in-class member experiences by owning the end-to-end resolution process.
- Practice the company's outward mindset philosophy by providing empathic support to members.
- Assist members in navigating employer-sponsored healthcare plans by quoting benefits and interpreting plan documents.
- Support providers with eligibility verification, quoting benefits, and resolving payment-related inquiries.
- Proactively anticipate member needs and offer solutions to enhance their experience.
- Collaborate with Account Management and Contracting teams to streamline member-facing processes.
- Maintain compliance and confidentiality regarding HIPAA and Department of Labor guidelines.
Customer service