- Serve as the primary point of contact for all implementation-related activities throughout project lifecycles.
- Lead end-to-end implementation activities for new client implementations, TPA integrations, client migrations, and program implementations.
- Develop and maintain detailed implementation plans, timelines, milestones, and deliverables.
- Proactively identify risks, dependencies, and potential roadblocks, developing mitigation strategies.
- Facilitate implementation meetings, status reviews, and project communications with internal and external stakeholders.
- Ensure all implementation requirements, configurations, testing activities, and deliverables are completed accurately and on schedule.
- Evaluate client-requested exceptions and recommend alternatives to minimize impact on systems and operations.
- Contribute to the development of new implementation tools, resources, and materials.
Project ManagementMicrosoft Office Suite