Provider Success Associate
T
Tava HealthMental Health
For tax purposes, priority will be given to candidates living in states where we already have employees.Full-TimeMiddle
SalaryCompetitive salary and stock options
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Job Details
- Required Skills
- Customer SuccessHubSpotSlackNotion
Requirements
- Excellent written and verbal communication skills with the ability to build trust quickly.
- Proven experience or familiarity with CRM tools, specifically HubSpot.
- Proficiency with collaboration tools including Slack and Notion.
- Ability to learn new software and tools quickly.
- Proactive, detail-oriented approach to monitoring and resolving engagement issues.
- Strong interest in healthcare, mental health, or provider-facing customer success roles.
- Demonstrated curiosity, coachability, and flexibility in meeting goals.
- Ownership-oriented mindset toward provider success and feature adoption.
Responsibilities
- Conduct proactive outreach via email, phone, and video meetings to monitor provider practice, availability, and satisfaction.
- Log every touchpoint, note, and outcome in HubSpot to maintain accurate context for the team.
- Execute monthly availability reviews to track capacity, caseload, and referral acceptance trends.
- Identify and re-engage providers showing early signs of disengagement or declining activity.
- Lead feature-enablement sessions to encourage adoption of tools like AI Scribe, billing, and scheduling workflows.
- Support provider growth initiatives including expanding to new states, insurance networks, or transitioning to group practice.
- Report bugs and service requests to internal channels while participating actively in team development and process refinement.
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