Customer Service Representative / Dispatcher
P
PavagoHome Services
Colombia, U.S. Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Microsoft ExcelCustomer serviceGoogle SheetsGoogle WorkspaceCRM
Requirements
- Previous experience in Customer Service and Dispatch roles.
- Experience supporting HVAC, Plumbing, Electrical, Home Services, or Trade Services companies.
- Experience handling high-volume inbound customer calls.
- Strong understanding of scheduling and dispatch operations.
- Experience coordinating emergency or urgent service requests.
- Proficiency with ServiceTitan.
- Strong Microsoft Excel and Google Sheets skills.
- Excellent written and verbal English communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to multitask and prioritize effectively in a fast-paced environment.
Responsibilities
- Answer inbound customer calls, emails, and service inquiries professionally.
- Schedule service appointments accurately using ServiceTitan.
- Coordinate technician schedules and dispatch field technicians efficiently.
- Manage appointment changes, cancellations, and emergency service requests.
- Monitor active work orders and open service tickets.
- Maintain accurate customer records, notes, and follow-up tasks in ServiceTitan.
- Support daily operational workflows to improve service delivery.
- Assist with reporting, tracking, and operational follow-up activities.
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