Customer Service Representative
New
F
Furnished FinderReal Estate
ColombiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English level B2+ or higher (spoken and written)
- Experience
- 6 months
- Required Skills
- Customer serviceTroubleshooting
Requirements
- English level B2+ or higher (spoken and written)
- Minimum 6 months of consecutive customer service experience
- Comfortable using computers, chat tools, and basic tech platforms
- Strong communication, problem-solving, and multitasking skills
- High School Diploma or equivalent
- Customer service certification preferred
Responsibilities
- Respond promptly to user inquiries via inbound/outbound calls, chat, and email channels.
- Manage customer tickets from intake to resolution while ensuring accuracy, professionalism, and empathy in every interaction.
- Follow SOPs and knowledge base materials to guide users through standard troubleshooting and support workflows.
- Meet or exceed individual benchmarks for response time, resolution time, and ticket handling volume.
- Ensure cases are resolved within SLA targets and escalated appropriately when necessary.
- Participate in regular QA reviews and implement feedback to improve service consistency and accuracy.
- Accurately document customer interactions and resolutions in tools.
- Collaborate with peers and team leads to ensure a unified approach to customer support.
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