Account Manager II
New
L
LightcastPublic Sector / SaaS
Remote (Work From Home) USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisMicrosoft ExcelCustomer SuccessSaaSPowerPointGoogle WorkspaceAccount ManagementCRM
Requirements
- 3+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
- Proven experience within a SaaS, DaaS, technology, data, or subscription-based environment.
- Expertise in managing the full customer lifecycle, including adoption, account health, renewals, and expansion.
- Demonstrated ownership of renewals, covering value confirmation, pricing, negotiation, contracting, and closing.
- Experience conducting business assessments and developing customer success plans.
- Strong consultative, presentation, and relationship-building skills.
- Proven ability to translate business outcomes and results into compelling data stories and ROI narratives.
- Strong analytical, organizational, and problem-solving skills to manage multiple priorities.
- Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
- Ability to influence and engage stakeholders at multiple levels.
Responsibilities
- Build and maintain trusted relationships with customers by proactively identifying their business goals and challenges.
- Act as a strategic advisor, conducting business assessments and recommending solutions to drive measurable outcomes.
- Develop and manage customer success plans with clearly defined milestones and measures of success.
- Monitor product adoption and account health, proactively addressing risks to value realization or renewal.
- Demonstrate ROI to stakeholders through strategic presentations, business reviews, and value storytelling.
- Manage the end-to-end renewal process, including planning, negotiation, contracting, and forecasting.
- Identify and execute cross-sell and upsell opportunities based on identified customer needs.
- Collaborate with internal Sales, Product, and Support teams to deliver a seamless customer experience.
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