Senior Manager, Sales and Customer Success

ClubspeedVenue management software

CanadaFull-TimeManager

SalaryCompetitive base+bonus compensation structure

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Job Details

Experience: 5+ years of experience in Customer Success, Account Management, Sales, or a related commercial function; 2+ years of direct people management or team leadership experience.
Required Skills: Customer SuccessAccount ManagementCRM

5+ years of experience in Customer Success, Account Management, Sales, or a related commercial function.
2+ years of direct people management or team leadership experience.
Demonstrated success hiring, onboarding, coaching, and developing customer-facing teams.
Experience operating in a high-volume SMB and/or Mid-Market environment.
Strong commercial instincts with experience managing renewals, expansion opportunities, contract negotiations, and revenue targets.
Proven ability to build processes, playbooks, operating cadences, or functions.
Strong understanding of Customer Success metrics including NRR, GRR, churn, and customer health.
Strong forecasting, pipeline management, and performance management capabilities.
Experience using CRM and Customer Success platforms to improve visibility and automation.
Comfort working with data and translating metrics into concrete actions.
Ability to move between strategic planning and hands-on execution.

Lead and develop a growing team of Account Managers and Customer Success professionals.
Design and implement scalable playbooks for onboarding, adoption, renewal, and expansion.
Establish clear KPIs, forecasting, and pipeline management for revenue opportunities.
Create differentiated engagement models and 1-to-many programs for the customer base.
Partner with internal stakeholders to improve customer health and reduce churn.
Own performance against Net Revenue Retention and growth targets.

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