Senior Manager, Client Success
New
J
JobgetherSaaS, Enterprise Technology
CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8+ years of experience in Client Success, Account Management, or a related field, including at least 3 years leading teams
- Required Skills
- SaaSAccount ManagementCRM
Requirements
- 8+ years of experience in Client Success, Account Management, or a related field.
- At least 3 years leading teams responsible for enterprise accounts.
- Demonstrated experience managing a client success portfolio within a SaaS or platform environment.
- Proven ability to identify expansion opportunities and transition them effectively to professional services or delivery teams.
- Experience collaborating with third-party implementation or delivery partners.
- Working proficiency with client success metrics, reporting tools, health scoring, retention analytics, and CRM systems.
- Professional experience in SaaS or enterprise technology environments.
- Strong strategic thinking and ability to translate client success objectives into practical frameworks.
- Strong decision-making skills for complex enterprise escalations.
- Excellent executive-level communication and relationship-building skills.
- Demonstrated ability to coach, develop, and motivate high-performing client success professionals.
- Strong analytical skills and ability to use customer data to identify trends.
Responsibilities
- Lead, mentor, and develop a team of Client Success Managers responsible for enterprise accounts.
- Design and implement scalable client success frameworks that drive product adoption, retention, and measurable outcomes.
- Serve as the primary escalation point for complex enterprise client issues.
- Build trusted-advisor relationships with senior client stakeholders.
- Collaborate with third-party implementation partners to align on account status and delivery timelines.
- Identify expansion opportunities and coordinate effective transitions to Professional Services.
- Partner with Product, Engineering, and Sales teams to translate client feedback into product roadmap insights.
- Monitor retention, health-score, and engagement metrics to drive proactive interventions.
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