Senior Director, Account Management
New
S
SmithRxHealth-Tech
Location: RemoteFull-TimeDirector
SalaryZone A: $240,000 - $300,000; Zone B: $220,000 - $275,000; Zone C: $200,000 - $250,000 USD
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Job Details
- Experience
- 10+ years of experience in Account Management, Client Success, Customer Success, or a related client-facing function; 5+ years of people leadership experience
- Required Skills
- Cross-functional Team LeadershipCustomer SuccessAccount Management
Requirements
- 10+ years of experience in Account Management, Client Success, Customer Success, or a related client-facing function.
- 5+ years of people leadership experience, including managing managers and/or senior-level professionals.
- Demonstrated success building and developing high-performing teams.
- Experience working with various clients ranging in size from small to enterprise level employers, Health Plans, TPAs, brokers, and consultants.
- Experience managing organizational growth, capacity planning, or evolving operating models.
- Strong executive presence and communication skills.
- Strong strategic thinking, business acumen, and decision-making skills.
- Experience working cross-functionally in a complex, fast-paced organization.
- Bachelor's degree required.
- Healthcare, benefits, pharmacy, PBM, or related industry experience strongly preferred.
Responsibilities
- Lead, coach, and develop Account Executives and Account Management leaders to achieve individual and organizational goals.
- Establish a high-performance culture grounded in accountability, collaboration, client advocacy, and continuous improvement.
- Conduct regular talent assessments and identify high-potential employees, succession opportunities, and performance gaps.
- Ensure appropriate staffing, capacity planning, spans and layers, and role clarity as the organization scales.
- Establish clear expectations, operating rhythms, and performance standards across the Account Management organization.
- Drive consistency in account planning, QBRs, client communications, escalation management, and business reviews.
- Identify opportunities to improve processes, tools, training, and operating models.
- Partner with Operations, Product, Sales, Finance, Clinical, Legal, and Member Services to deliver an integrated client experience.
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